We're on a mission to help small business owners build stronger customer relationships through thoughtful, professional review responses.
I used to work at a coffee shop. One of my jobs was replying to customer reviews – thanking people for good ones, handling complaints on the tough ones. I noticed how long it took to write each response properly.
So I built this tool. It gives you a solid starting point for any review, and you just tweak it to sound like you. Simple as that.
Let's be real – this isn't magic. It's just a helpful starting point.
You paste in a customer review, pick the vibe you're going for, and you get a well-written response draft. Then you tweak it to sound like you. Add your business name, mention that special they ordered, throw in an inside joke if that's your style.
The goal isn't to automate your customer relationships – it's to remove the writer's block so you can focus on actually connecting with people.
What used to take 10-15 minutes now takes 30 seconds. That adds up fast.
No trials, no upsells, no "premium features." Small ads keep the lights on.
Your reviews stay in your browser. I don't want or need your data.
Short answer: yes, way more than most people realize.
Here's the thing – when someone's deciding between your business and a competitor, they often check the reviews. And they don't just read the reviews – they scroll down to see how you responded. Your reply to a negative review tells them everything about how you handle problems. A thoughtful response to a positive review shows you actually care.
I learned this the hard way. After I started responding to every review consistently, I noticed regulars mentioning they'd read my responses. Some said it's why they came back. Turns out people notice more than we think.
It's pretty straightforward:
The whole thing takes about 30 seconds. Seriously.
I could charge $10/month for this. Some similar tools do. But I remember what it was like counting every dollar in those early coffee shop days. So instead, there are some small ads on the site. They're not intrusive, and they let me keep this free for everyone. Thanks for understanding, and thanks for using the tool. 🙏
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